Our Policies

Beachvolleyball.com.au has put in place the following policies.

Policies

Our Shipping Policy

Shipping costs, Prices displayed on this website include shipping costs unless otherwise stated, Some items are pick up only and will be stated so in their description.

Shipping Destinations:

  • Australia only

Delivery Timeframe:

  • Sydney area: 5-7 business days
  • Rest of Australia: 5-14 business days

Refunds and Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 47 Galvin St, Maroubra, 2035.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 47 Galvin St, Maroubra, 2035.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.

 

Security Policy

When purchasing from Beach Volleyball your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us.

 

Customer Service Policy

Beach Volleyball is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.  

 

Wet Weather Policy

When will I know whether my session is canceled or not?

We are making weather calls normally 75-90min (latest 60min) in advance for day sessions and 45-60min advance for early morning squads.

Where can I find the call for the day?

We are publishing the call on our Facebook groups (Manly & Maroubra) and on our homepage. On top of that, you will receive an email in case we do decide to cancel. If you are unsure whether your session is canceled or not, please call 1300-865-539.

Under what conditions will we cancel?

We monitor the weather radar on the Internet to check the intensity and likely path of any incoming rain. As a guide, if the rain is intermittent and not too heavy we will continue with the classes – once you are warm you won’t even notice it!

If the radar shows heavy or dangerous conditions, then we will most likely cancel, especially if there is a thunder storm warning, which could pose a danger to players and staff.

Please note, we are trying our best to make the right call, sometimes a dangerous cloud is missing us by a few kilometers and we had canceled, sometimes we call it on and we get more wet than expected. If you do know, you don’t like to play in wet conditions, please withdraw 12h in advance and don’t just decide not to turn up on the day.

What happens if my session got canceled?

Beginner players: We will reschedule your session by one week, which basically extends your course by one week
Squad players: If you are on credits, you will get your credits back automatically, in case you are on membership a refund is not provided.

Please remember: Overall, our main goal is to run as many classes as possible while offering an enjoyable experience for our players, making sure our equipment is not getting damaged and most importantly ensuring we can all train in a safe environment.